This page describes how to submit inquiries to the Support Center using our web form. Please note that the actual screen layout may be subject to change.
Prerequisites
Before contacting the Support Center, you must register a Meister ID and be associated with an Organization. Please be aware that we cannot accept inquiries from individuals who are not registered.
References
Important: Registration requests for new users must be submitted by an individual who is already registered as an authorized contact for your organization.
Please refer to the following guides for registration procedures:
How to Request Adding or Deleting Email Contacts for AWS Billing Agency Services
How to Request Adding or Deleting Email Contacts for AWS Managed Services
How to Submit an Inquiry
- Access the Serverworks Meisters Portal (https://service.serverworks.co.jp/) in your browser.
- You will be directed to the login screen. Log in using your Meister ID and password.
- If this is your first time accessing the portal, please refer to the "First-time Login" procedures in Getting Started with the Support Center (Zendesk) (1).
- Upon successful login, the menu screen will be displayed.
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Select [Inquiry Desk] on the menu screen.
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The request submission form will be displayed.
- Follow the instructions on the form, enter the relevant service and inquiry details, and click SUBMIT.
To ensure a smooth support experience, please provide specific details about the issue. Please be sure to include information such as your AWS Account ID, resource names, and a detailed description of the situation.
Reference: