Question / Problem
Is it possible for the Technical Support desk to provide assistance via phone or web conferencing?
Answer / Solution
Our support is strictly limited to text-based communication via Zendesk or email. Please be advised that we do not offer assistance through other methods, such as phone calls or web conferencing. We apologize for any inconvenience this may cause and thank you for your cooperation with our support format.
If you require a rapid resolution for an urgent issue, we kindly ask that you provide the details outlined in the guides below when submitting your inquiry. This allows us to accurately grasp the situation and significantly increases the possibility of a faster resolution.
What Information is Helpful for Technical Inquiries? https://support.serverworks.co.jp/hc/ja/articles/360014137653
Important Notes Regarding High Urgency Inquiry Selection https://support.serverworks.co.jp/hc/ja/articles/19321385338009
Note:
If your situation requires technical assistance via phone, web conferencing, or in-person meetings, please consult our sales representative to discuss available options for such support.
【Reference Articles】
[1] AWS Billing Agency Services - Advanced Services Specifications
https://info.serverworks.co.jp/dl_pieCe-ServiceManual[2] What Information is Helpful for Technical Inquiries? https://support.serverworks.co.jp/hc/ja/articles/360014137653
[3] Important Notes Regarding High Urgency Inquiry Selection https://support.serverworks.co.jp/hc/ja/articles/19321385338009
[4] Can Technical Support review system configurations, operation manuals, IAM policies, or configuration files/parameters? https://support.serverworks.co.jp/hc/ja/articles/26427745030169
[5] Tips for getting better and faster answers from Technical Support (Japanese Only) https://blog.serverworks.co.jp/technicalsupport
[6] AWS Support - Guidelines for technical inquiries https://aws.amazon.com/premiumsupport/tech-support-guidelines/